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FREQUENTLY ASKED QUESTIONS

WHAT do i do to reserve the date of my child's party?

how far in advance can i book my child's party?

WHAT IF WE WOULD LIKE TO HAVE MORE THAN A TOTAL OF 12 GUESTS?

I NEED A PARTY IN 3 DAYS. IF YOU ARE AVAILABLE, ARE YOU ABLE TO COME?

What areas do you service and what if I live outside that area?

Are there certain locations where you will not hold parties?

I DON'T NEED FOOD, OR INVITES, OR CANDY, OR ALICE AND HATTER...CAN I JUST RENT YOUR DECOR/PROPS? THAT'S ALL I REALLY NEED.

DO YOU RENT OUT ALICE AND MAD HATTER? WE ARE HAVING A PARTY AND JUST NEED CHARACTERS.

IF I ELIMINATE SOME ITEMS FROM THE PACKAGE, DOES IT AFFECT THE COST AT ALL?

I WOULD LIKE MY PARTY TO BE LATER IN THE DAY, MORE LIKE EARLY EVENING. IS THAT POSSIBLE?

I NEED A PARTY ON A WEEKDAY. IS THAT POSSIBLE?

I WOULD LIKE OUR PARTY ON A HOLIDAY WEEKEND. IS THAT SOMETHING YOU CAN DO?

CAN I JUST PICK THE TIME OF THE PARTY AND THE PARK LOCATION ON MY OWN AND LET YOU KNOW WHAT THEY ARE? 

I NEED THE PARTY TO BE SET UP ALL DAY AT MY HOUSE, NOT JUST FOR 2 HOURS. IS THAT POSSIBLE?

I AM WORRIED ALL OF THE GUESTS WILL BE LATE. WHAT HAPPENS IF NO ONE HAS ARRIVED YET AT PARTY TIME? 

HOW ABOUT GLUTEN-FREE OR SPECIFIC ALLERGIES?

HOW MUCH WOULD IT COST TO ADD ON MORE PARTY FAVORS/CANDY/ETC? 

AM I GUARANTEED A CERTAIN ALICE OR MAD HATTER AT MY CHILD’S PARTY?

DO WE TIP ALICE AND THE MAD HATTER AND/OR THE STAFF?

ARE YOUR TEA PARTIES JUST FOR GIRLS?

WHAT AGE RANGE IS BEST FOR THE PARTY?

WHAT IF I WOULD LIKE A SWEET SIXTEEN, GRADUATION, OR ADULT TEA PARTY FOR WEDDINGS, BABY SHOWERS, ETC?

WHAT IF IT RAINS OR IS TOO WINDY THE DAY OF YOUR PARTY?

WHAT IF MY BACKYARD IS NOT BIG ENOUGH TO ACCOMMODATE YOUR PARTY?

HOW LONG DOES SETUP AND TEAR DOWN TAKE?

CAN I PROVIDE REFRESHMENTS AND FOOD FOR THE CHILDREN'S PARENTS?

WHAT IF AN EMERGENCY COMES UP THE DAY OF THE PARTY?

ARE ALL OF YOUR EMPLOYEES BACKGROUND CHECKED?

DO YOU CARRY LIABILITY INSURANCE?


WHAT DO I DO TO RESERVE THE DATE OF MY CHILD'S PARTY?

Reserving a date and time is EASY!  Simply give us a call at 818-620- 5952, or click HERE to fill out our web form and we will contact you within 24 hours.  Please keep in mind your date and time is not guaranteed until we have received your deposit. Click HERE to read more about our booking process.

 

HOW FAR IN ADVANCE CAN I BOOK MY CHILD'S PARTY?

Book early to guarantee your party date and time- slots fill up fast, even a year out! Please remember a $850 deposit is needed to hold your date and is NON-refundable.

 

WHAT IF WE WOULD LIKE TO HAVE MORE THAN A TOTAL OF 12 GUESTS?

In order to preserve the intimacy of our guest's experience and interaction with Alice and The Mad Hatter, the ideal maximum amount of children able to attend each party is 24. If you have a celebration that requires more than 24 guests, please don't hesitate to call us! We have solutions and options that can make most events possible.

 

I NEED A PARTY IN 3 DAYS. IF YOU ARE AVAILABLE, ARE YOU ABLE TO COME?

Because some of our favors and cookies are handmade by us and due to order time for sandwiches and cupcakes, we cannot do a party with less than a week’s notice. If the party would be at a park location, more often than not, permits are needed and can’t be obtained with any less than two weeks notice due to park regulations. Because each park is different, please contact us and we can figure out if we can get a permit in time.

 

WHAT AREAS DO YOU SERVICE AND WHAT IF I LIVE OUTSIDE THAT AREA?

We service any location within 25 miles from zip code 91335.  If you are outside our main service area, please contact us to see if we are able to travel to your location. Anything over 25 miles is $10 per mile. Unfortunately, we are unable to accommodate parties that would require traveling more than 2 hours in each direction.

 

ARE THERE CERTAIN LOCATIONS WHERE YOU WILL NOT HOLD PARTIES?

Because safety for our guests and staff is of the utmost importance, we reserve the right to exclude any location which may be deemed by us as a safety risk. Also, each park, country club, etc. has different requirements or regulations which may or may not allow us to set up on their grounds.

 

I DON'T NEED FOOD, OR INVITES, OR CANDY, OR ALICE AND HATTER...CAN I JUST RENT YOUR DECOR/PROPS? THAT'S ALL I REALLY NEED.

Alice's Traveling Tea Party does not rent out decor only.  

 

DO YOU RENT OUT ALICE AND MAD HATTER? WE ARE HAVING A PARTY AND JUST NEED CHARACTERS.

Because we do the entire party from start to finish, we need to have all our on-staff actors available for our parties.

 

IF I ELIMINATE SOME ITEMS FROM THE PACKAGE, DOES IT AFFECT THE COST AT ALL?

Due to the nature of the business, eliminating items from the package does not change the price of the party. If you would like to go over specifics, please give us a call.

 

I WOULD LIKE MY PARTY TO BE LATER IN THE DAY, MORE LIKE EARLY EVENING. IS THAT POSSIBLE?

That will depend on what time of year it is and what sunset time is that day. All of our parties must conclude 3.5 hours before sunset time on your party date.

 

I NEED A PARTY ON A WEEKDAY. IS THAT POSSIBLE?

We only operate on the weekends. Also, our professional actors are auditioning and working during the week, which leaves them unavailable for parties. 

 

I WOULD LIKE OUR PARTY ON A HOLIDAY WEEKEND. IS THAT SOMETHING YOU CAN DO?

Typically we do not book parties on holiday weekends, simply for the fact that clients are afraid many of their guests will be out of town and don’t want to risk low turnout. If you have checked with your guests already and are happy with the amount that can come, call us. We can check and make sure we have enough staff available to work (since we don’t typically work near the holidays, many employees make plans well in advance) and if so, we can definitely make the party happen.

 

CAN I JUST PICK THE TIME OF THE PARTY AND THE PARK LOCATION ON MY OWN AND LET YOU KNOW WHAT THEY ARE?

Unfortunately, no. Because we have to arrive 4 hours before party time to start setting up, we need to be involved in the determination of the party time. Also, we have a great deal of experience with what times work best in what areas for that particular time of year. As for park locations, we have gone through the process of calling many of the parks in certain cities and know the particular requirements each has. Some parks or cities may not allow us to set up a canopy, or may only allow a certain number of guests without a permit, have strict insurance requirements or setup/teardown times, etc. Once you have an idea of what park you would like to use or which particular city, we can reach out to their staff and find out whether we can use the location or not. Dealing with parks can be tedious, so we are more than happy to handle it for you! We also have a list of preferred parks that we have used often and are super easy to book or set up in.  

 

I NEED THE PARTY TO BE SET UP ALL DAY AT MY HOUSE, NOT JUST FOR 2 HOURS. IS THAT POSSIBLE?

Due to the nature of our decor and the time involved setting up and tearing down, we are unable to leave our setup anywhere (attended or unattended) all day for a party. If you need a slightly longer party, such as 2.5 or 3 hours please call us and we may be able to work something out for a fee. Should you decide you would like guests to stay longer after the party to swim or hang out, please just know that we will need to be tearing down while guests are still there. We need to keep our days as close to 8 hours as possible.

 

I AM WORRIED ALL OF THE GUESTS WILL BE LATE. WHAT HAPPENS IF NO ONE HAS ARRIVED YET AT PARTY TIME? 

It is unfortunately super common for guests to be late. We typically start about 15 mins late if necessary, depending on how many people have shown up, and we still go about 2 hours, give or take. If we need to wait longer, the party time will be shortened accordingly in a very non-obvious manner so that the party does not feel hurried. If you know your guests are the chronically late variety (we’ve all got them!), we know some tricks to help ease your worries and help keep the party on track.

 

HOW ABOUT GLUTEN-FREE OR SPECIFIC ALLERGIES?

We do offer gluten-free baked goods, and we can also accommodate almost any specific allergy your child or guest may have.  Substitutions must be noted and discussed at time of booking.

 

HOW MUCH WOULD IT COST TO ADD ON MORE PARTY FAVORS/CANDY/ETC?

Your package with Alice's Traveling Tea Party already includes numerous favors and sweets for guests to take home.  If there is a particular item or candy you would like in addition, please let us know as soon as possible. Please feel free to pick up whatever additional favors you would like and we can add them to our sweets buffet and/or favor bags. Additional party favor bags $5.00.

 

AM I GUARANTEED A CERTAIN ALICE OR MAD HATTER AT MY CHILD’S PARTY?

You can definitely request a particular Alice or Hatter; however, there are no guarantees. Because we have professional actors on staff, they may get cast in a film or show last minute and no longer be available or they may become ill and be unable to perform. All of our actors are amazing though (we are extremely particular!) and any one of them would do a wonderful job at your party.

 

DO WE TIP ALICE AND THE MAD HATTER AND/OR THE STAFF?

Gratuity is not required or expected, but would be greatly appreciated should you wish to give it. 

 

ARE YOUR TEA PARTIES JUST FOR GIRLS?

Not at all! We welcome both girls and boys. We want EVERYONE to have a great time.

 

WHAT AGE RANGE IS BEST FOR THE PARTY?

We recommend ages 1-10 for our parties, but we can accommodate any age - you know your child and guests the best! 

 

WHAT IF I WOULD LIKE A SWEET SIXTEEN, GRADUATION, OR ADULT TEA PARTY FOR WEDDINGS, BABY SHOWERS, ETC?

Even though we are a children's tea party service, we are able to gear our parties towards almost any event, from Sweet Sixteens to a fun afternoon with your adult friends. We can make it happen and make it memorable. Because adults will require more food and different options as well as different favors, pricing will be different for an adult party and is charged by the person, similar to our children's parties. Please call us at 818-620-5952 and we can work out a quote for you.

 

WHAT IF IT RAINS OR IS TOO WINDY THE DAY OF YOUR PARTY?

If your party is between January and May, a make-up date can be chosen in case of poor weather. This date will be placed on your invitation as "Rain Date". This will be noted in the contract.  

 

WHAT IF MY BACKYARD IS NOT BIG ENOUGH TO ACCOMMODATE YOUR PARTY?

If your backyard is not big enough to accommodate our party, no problem! We can have our parties at most park locations as described HERE. We have affiliations with multiple parks and can find a park near you if needed.

 

HOW LONG DOES SETUP AND TEAR DOWN TAKE?

Due to our size and attention to detail, our setup and tear down takes about 3-4 hours. Times can vary based on location and distance the party is from our trailer parking. Parking needs to be close to the actual party site as there is a great deal of furniture and props for our staff to move (a very full 12-foot trailer to be exact). Also, we regret that we cannot set up anywhere that is accessible only by stairs or elevator, no exceptions.

 

CAN I PROVIDE REFRESHMENTS AND FOOD FOR THE CHILDREN'S PARENTS?

You are more than welcome to provide the parents with any type of refreshments and food you desire.

 

WHAT IF AN EMERGENCY COMES UP THE DAY OF THE PARTY?

If an emergency comes up the day of the party, we will move the party to the "Rain Date" if previously agreed upon during the initial booking, or we can reschedule the party if the party was to be at your home. Park locations are trickier as they won't apply your fee to another day. For more info, please give us a call at (818) 620-5952.

 

ARE ALL OF YOUR EMPLOYEES BACKGROUND CHECKED?

Here at Alice's Traveling Tea Party, our number 1 concern is the safety of your children. All of our employees are background checked, go through an extensive interview process, and are held to the highest standards.

 

DO YOU CARRY LIABILITY INSURANCE?

We are a fully insured company and LLC.